Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Reading Walk-in Health Centre
1st Floor
103 Broad street Mall
Reading, Berkshire
RG1 7QA
Tel: 0118 902 8300
8.00am – 8.00pm
Bracknell Urgent Care Centre
Royal Berkshire Bracknell
Healthspace, Eastern Gate
Brants Bridge, Bracknell
RG12 9TR
Tel: 01344 551100
8.00am – 8.00pm
Townlands Memorial Hospital
York Road
Henley-on-Thames
Oxfordshire
RG9 2EB
Tel: 01865 903703
9.00am – 8.00pm
West Berkshire Community Hospital
London Road
Benham Hill
Thatcham
Berkshire
RG18 3AS
Tel: 01635 273300
8.00am – 10.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111. They have immediate access to a range of NHS services.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls to 111 are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for a range of conditions, health concerns and vaccinations, our nurses are experts in many areas of disease management including asthma, COPD, diabetes and hypertension.

Contact a Nurse

Book an appointment on the phone0118 988 3134
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment via the automated booking line  0118 9769 606 (available 24 hours a day 365 days a year) or via reception on 0118 988 3473 (between 08:30 and 18:30 Mon-Fri excluding bank holidays)

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form atleast 8 weeks before your journey.

Please note we do not offer Yellow Fever vaccinations.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Carers

Berkshire Carers Hub

Get free access to a range of support and services – right when you need it most.

Carers Trust provides timely, personalised information and support via the Reading & West Berkshire Carers Hub to make caring for a loved one easier.

Telephone: 0118 324 7333

Facebook: RWBCarersHub

Twitter: @RWB_Carers_Hub

Website: www.berkshirecarershub.org

Email: ask@berkshirecarershub.org

Crossroads Care Reading

Crossroads Care Reading offers a full range of services for all groups, disabilities or health conditions. We also provide special care services.

Telephone: 0118 945 4209 or 0118 945 4218 (out of hours)

Website: www.readingcrossroads.org

Carers Direct Helpline

You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

Telephone: 0300 123 1053

Website: www.nhs.uk

Wokingham Young Carers

You may not see yourself as one, but if you are supporting a relative or friend of any age who has a learning disability, mental health issues, a history of substance misuse, a serious health condition, is physically disabled, or is elderly and frail, then you are a Carer.

Look after yourself as well as the loved one you care for. Get in touch today.

Telephone: 0118 324 7333

Website: www.wokinghamoutreachcarersservice.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Child Health

Mobile App - Berkshire Child Health

Every parent or carer wants to know how to do what is best for their growing baby and to give them the best start in life. Use this app to help you understand what to do and who to ask in a number of situations; including what to do when your baby or child is ill.

Download from: play.google.com

Download from: itunes.apple.com

Wokingham Safeguarding Children Board

The Wokingham Safeguarding Children Board (WSCB) is the key statutory mechanism for ensuring that the relevant organisations in Wokingham cooperate to safeguard and promote the welfare of children and young people.

Telephone: 0118 974 6105

Website: www.wokinghamlscb.org.uk

Email: WSCB@wokingham.gov.uk

Is my Child too ill for School?

When your child is unwell, it can be hard deciding whether to keep them off school. The simple NHS guidelines should help.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Community Groups

Reading Voluntary Action

Reading Voluntary Action promotes strength within Reading’s voluntary and community sector (VCS) by providing information, access to resources, volunteer recruitment and training to people who work in or with charities, community groups and voluntary organisations. We support voluntary sector representation on cross sector partnership initiatives in Reading.

Telephone: 0118 937 2273

Website: rva.org.uk

Email:  info@rva.org.uk

Dentistry

Find a local Dentist

Follow the NHS Choices link below to find your local dentist.

Website: www.nhs.uk

Depression, Anxiety & Stress

Berkshire Talking Therapies

Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a friendly and approachable service that helps people with these problems.

Telephone: 0300 365 2000

Website: www.talkingtherapies.berkshire.nhs.uk

Email: talkingtherapies@berkshire.nhs.uk

Health Coach

Are you looking to improve your health and wellbeing?

Do you ever

  • feel down?
  • have problems sleeping?
  • worry about your health?
  • find coping a challenge sometimes?

We have a new service available to patients living with the following conditions: Diabetes Type 2, cardiac conditions or breathlessness. Our clinically trained NHS Health Coaches can talk to you about your health, provide support and help improve your quality of life.

To make an appointment please contact reception or call 0300 365 2000 and quote ‘Health Coach’.

Time to Talk

Our aim as a charity is to promote the mental health and emotional wellbeing of young people aged 11-25 in West Berkshire.

Telephone: 01635 760331

Website: t2twb.org

Email: office@t2twb.org

Emotional Health Academy

Helping children, young people and families find support for emotional well-being earlier, faster and more easily within West Berkshire.

Telephone: 01635 519018

Website: info.westberks.gov.uk

Email: emotional.health.triage@westberks.gov.uk

More services for young people

Sport in Mind

Sport in Mind® is the independent Berkshire mental health sports charity formed in Reading in 2011 to use sport and physical activity to help aid the recovery of people experiencing mental health problems and encourage individuals to move their lives forward in a positive direction.

Telephone: 07341 267740

Facebook: sportinmind

Twitter: @sportinmind

Website: sportinmind.org

Email: info@sportinmind.org 

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Drugs and Alcohol

SMART Wokingham Recovery Service

SMART offers a range of community services, including drug and alcohol treatment, homeless and rough sleeper projects, well-being initiatives and support for individuals suffering domestic abuse.

Telephone: 0118 977 2022

Website: www.smartcjs.org.uk

Email: wokingham@smartcjs.org.uk

Swanswell

Swanswell is part of the Cranstoun group.

We’re a national alcohol and drug charity that helps people change and be happy. We believe in a society free from problem alcohol and drug use.

Telephone: 0300 033 725

Website: www.swanswell.org

Email: wberksadmin@swanswell.org

SOURCE - Young People's Drug & Alcohol Service

SOURCE is Reading’s Young Person’s drug & alcohol service, we work with young people under 18 years old or up to 25 if they are vulnerable adults or have LDD. We also offer family work support for our clients.

Telephone: 0118 901 5666

Website: servicesguide.reading.gov.uk

Email: source@reading.gov.uk

IRiS Reading

IRiS Reading is an adult alcohol and drug treatment service available to anyone over the age of 18 who lives in Reading. We also have services available for family members of drug and alcohol users who need support.

Telephone: 0118 955 7333

Website: www.irispartnership.org

More tools and apps

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Elderly Care

Reading Age UK

Every day Age UK Reading provides vital services, information and support to thousands of older people of all ages and backgrounds. Age UK Reading works with older people including those from disadvantaged or marginalised groups, such as those living in deprived areas, or black and minority ethnic older people.

Telephone: 0118 950 2480

Facebook: ageukreading

Twitter: @Age_UK_Reading

Website: www.ageuk.org.uk/reading

Email: info@ageukreading.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Maternity

Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy. Follow these steps

Further Information

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here – NHS Choices – Your Pregnancy & Baby Guide

Antenatal Care

If you think you are pregnant, please contact the practice so that we can direct you to our local midwife.

Royal Berkshire Maternity Services

The RBH is one of the biggest maternity units in the area offering a comprehensive maternity service where almost 6,000 babies are born every year. We cover a large area in West Berkshire from Lambourn in the West to Bracknell in the East.

Telephone: 0118 322 7296

Website: www.royalberkshire.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Berkshire Sexual Health Services

Your guide to safe sex. We have a range of services available across Berkshire including STI testing, contraception advice and pregnancy testing.

Website: www.safesexberkshire.nhs.uk

The Florey: Sexual Health

Our clinics will provide you with accurate information, confidential care and support for all aspects of your sexual health.
We offer the full range of sexual health services including testing for and treatment of sexually transmitted infections (STIs) and contraception.
We also provide ongoing care and treatment for people living with HIV.

Telephone: 0118 322 7202

Website: www.royalberkshire.nhs.uk

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 123 7123

Website: www.fpa.org.uk

British Pregnancy Advisory Service - Reading

BPAS (British Pregnancy Advisory Service) cares for women with an unplanned or unwanted pregnancy.

Telephone: 03457 30 40 30

Website: www.bpas.org

National Sexual Health Helpline

If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.

Telephone: 0300 123 7123

Website: www.nhs.uk/oneyou

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Stop Smoking

Swallowfield Smoking Cessation Service

The Swallowfield Smoking Cessation Service is no longer offered by Smokefree Berkshire due to low uptake. If you want to quit and would like to speak to a counsellor about the options available, please call Saskia on 07557 262128 or contact the service on 0800 622 6360

Nicotine replacement therapy is available from this service. The surgery will not ordinarily provide these to you on prescription.

Smokefree Berkshire

Smokefreelife Berkshire is a free service from Solutions 4 Health serving Bracknell, Reading, Slough, Windsor and Maidenhead, West Berkshire & Wokingham and we offer support that works!

Telephone: 0800 622 6360

Text: ‘QUIT’ to 66777

Website: www.smokefreelifeberkshire.com

Email: info@smokefreelifeberkshire.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Weight Management

Eat 4 Health

If you feel your weight is an issue and you are unsure what to do about it, the Eat 4 Health team offer a free 12 week weight management programme to support you in achieving your losing weight. The programmes are delivered in group settings and are open to anyone 16 years and above who have a body mass index (BMI) over 25.

Telephone: 0118 449 2036

Website: www.eat-4-health.co.uk

Email: info@eat-4-health.co.uk

INSPIRE - Weight Loss Self Help Group

This community organisation uses a peer support approach to looking at various aspects of weight loss, including nutrition, exercise and emotions.

Website: servicesguide.reading.gov.uk

Email: inspirereading@yahoo.com

More tools and apps

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?