Appointments
For appointments please telephone 0118 988 3134 between 08:30 – 18:00. Please tell the receptionist if you feel you need to be seen today. Receptionists will be able to help you better and direct you to the most appropriate healthcare professional if you can tell them in general terms the nature of your problem.
A full appointments system is used for all our surgeries including our branch surgeries and evening surgeries. Once you have registered you may see any of the doctors, but we encourage you to see the same doctor concerning a particular problem whenever possible. Urgent cases will always be seen on the same day by a member of our acute illness team. See our normal schedule of surgeries.
We provide a choice of different ways of consulting with a clinician (see below) and can offer doctor and nurse appointments at least four weeks in advance. If you require a chaperone or interpreter for your appointment please inform reception when you book. Please note: your appointment may be videoed for training purposes. Consent will always be sought prior to this.
Please ensure you arrive in plenty of time for your appointment – if you are late you may be asked to rebook your appointment. We prefer it if you can book yourself in using the touch screen in the waiting room (at the Swallowfield Surgery only) as this frees up receptionists to answer the phone more quickly! If you need to cancel your appointment please do so as soon as possible to enable the time to be given to somebody else.
For those with impaired hearing, we have Hearing Loops available at all three surgeries. There is also an e-mail address which is available for those with speech or hearing difficulties. Please ask Reception for more details of both these services.
Online Appointment Booking
Online booking is available for selected appointments including GP appointments. These can be booked online via your preferred online service provider.
Appointment Reminders
If we have your mobile phone number, you will get a text reminding you of the date, time and location of your appointment the day before your appointment. If you do not want to receive these texts, please let us know.
Please note – you must remember to let us know if you change your contact, telephone numbers, home or mobile! Please also remember if your appointment is at a branch surgery!