• To provide high quality, safe, professional primary health care services to our patients
• To be a learning organisation that continually improves what we are able to offer patients
• To focus on prevention of disease by promoting health and wellbeing, and by offering care and advice to our patients
• To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care
• To treat patients as individuals and with the same respect we would want for ourselves or members of our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
• To work in partnership with other agencies to tackle the causes of ill health as well as to provide the treatment for ill health and, where appropriate, involve other professionals in the care of our patients
• To encourage our patients to communicate with us by joining our Patient Participation Group and/or our Patient Reference Group, talking to us, participating in surveys and feeding back on the services that we offer
• To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties
• To take care of our staff offering support to do their jobs and to protect them against abuse – we have a zero tolerance of all forms of abuse
• To provide our patients and staff with an environment which is safe and friendly
• To act with integrity & confidentiality
• To operate on a financially sound basis