Practice Management

Andy Kessock-Philip

Business Manager

Hannah Shone

HR & Operations Manager

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with patient records and carrying out searches and practice audits.

Dispensary

Lisa Mace – Lead Dispenser

Lisa and her team of qualified dispensers aim to ensure that your medication is dispensed in a correct and timely manner. Details of how to order repeat medication can be found in our Prescriptions and medicines centre area.

Administration Staff

We have 2 clinical administrators who handle all our recalls for your long-term conditions and routine vaccinations.

The other administration staff are responsible for managing the documentation that comes into and goes out of, the practice.

Medical Secretaries

The secretaries assist the GP’s in ensuring all referrals are sent in a timely manner. As well as being the practice secretaries they also assist the surgery team and patients in liaising with local hospitals and services.