Child Care and Support


SHOUT provides free, confidential, 24/7 text message support in the UK for anyone who is struggling to cope and anyone in crisis. This service is free on all major mobile networks.


Text: SHOUT to 85258

Care and Support for Children and Families

For information on, local services, support organisations, activities for children, young people and families, local schools, children centres and toddler groups.


The Local Offer

The Local Offer gives children and young people from birth to 25 with special educational needs or disabilities and their families information about what support is available in the local area.


Where to get urgent help for mental health

Local NHS 24/7 urgent mental health lines, more information can be found at:

YoungMinds Parents Helpline

YoungMinds Parents Helpline is available for parents, guardians and carers and you can call them on 0808 802 5544 09:30 to 16:00 on weekdays.

Website: – Parents Helpline

Papyrus (Prevention of Young Suicide)

Papyrus (Prevention of Young Suicide) provides advice and support for young people who feel like they want to take their own life, and all their advice is confidential. (lines are open every day from 09:00 to midnight).

Telephone: 0800 068 41 41


Text: 07786 209 687

Home Start

Home-Starts across the country are working tirelessly to stay connected with families and continue to support families remotely when they can’t visit them in person.



Samaritans are an organisation who are available at any time of the day or night. They will help the CYP and listen to how they are feeling.

Telephone: 116 123




Find Ofsted registered childcare in the Wokingham Borough including pre-schools, childminders, holiday clubs and out of school care.


The Local Offer - Whats on Guide

Our Local Offer what’s on guide, provide events and activities for children and young people with special educational needs and/or disabilities (SEND)


Better Health Every Mind Matters Campaign

Public Health England’s  Better Health Every Mind Matters campaign which provides helpful tips for young people, parents and carers. There are designated pages to help parents and carers spot the signs that children may be struggling with their mental health and also provides advice that can help maintain good mental wellbeing.


Young Minds Crisis Messenger

Young Minds Crisis Messenger provides free crisis support during a crisis – this is available every day of the week, at any time day or night. All that is required is to text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.



Childline offer support to CYP under 19, and they confidentially call, email, or chat online about any problem, big or small. You can sign up for a Childline account on their website and you will then be able to message a counsellor anytime without using an email address. Or you can have a one-to-one chat with an  online advisor.

Telephone: 0800 1111


Save the Children

Keeping children occupied: how to survive isolation with your children and enjoy it.