Due to unavoidable, short-term staff shortages it may take a little longer thank normal to obtain your medication. The dispensary staff would really appreciate it if you could order your medications further in advance than you would normally do to allow them additional time to dispense them for you. Our dispensers will endeavour to keep as close as possible to the normal turnaround time but this may not always be possible so please be patient if your medication is not ready for you when you come to collect it.
We appreciate all your support through this busy period and assure you that we are doing all we can to resolve this situation. Thank you.
Online ordering of Repeat Prescriptions is via the same 'portal' as is used for online appointment booking – Patient Services, which works with smartphones and tablets too.
The Registration Form is available from Reception and can also be accessed here . Please note: this facility is currently only available for patients aged 16yrs and over. You will need to complete the form and return it to the Reception desk, bringing two forms of identification with you - any two of the following three documents are acceptable: 1) passport; 2) driving licence; 3) bank statement/utility bill.
The same form can also be used to apply for online access to your medical record. Should you wish to do this, it is important that you read our information leaflet here.
Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment. If you require a repeat prescription you can:
- Order online via the link at the top of this page.
- Fax through a request on 0118 988 5759
- Send an email giving full details of your request to: firstname.lastname@example.org
- Order in person at Swallowfield Surgery
- Telephone 0118 988 3459 from 10:00 to 12:00 and 13:30 to 14:30 on weekdays.
The first 3 options are easier for us! Please give 3 full working days notice (excluding the day we receive your request). Please write legibly, giving your full name, address and date of birth and the name of the drugs needed, (“J Smith's white tablets” is dangerous as we could get the wrong J Smith and the wrong tablets). We recommend that you order your repeats at least a week before you are due to run out so as to avoid any potential supply problems.
When sending empty containers for repeat prescriptions put all items in one collection bag even if you received them at different times. This keeps the work together so that we can get it back to you more quickly. Do not mix items for different patients: this can result in medication and patients being mixed up. If the label has become too faded or dirty to be legible please supply the patient's full name, address and date of birth and the name of the drugs required.
Please state clearly where you want to collect your packages (or prescription if we are unable to dispense to you) from - Swallowfield Surgery, Arborfield (Henry Street Garden Centre), Shinfield Post Office, Spencers Wood Post Office, Beech Hill Shop, Day Lewis Pharmacy (Spencers Wood), or Shinfield Pharmacy.
No medicines can be sent out unless we have received the prescription charge due or are satisfied that we know the reason you are exempt from charges.
Medication not collected within one week of dispensing will be taken back into stock, owing to limited shelf space.
Please tell us immediately if items you have been promised have not arrived. The longer you delay the harder it is for us to track down those items.
Requests for written prescription forms (FP10) for 'Chemist List' patients will also take 72 hours to process as the forms have to be printed and then signed by a doctor. If you are one of our 'Chemist List' patients please tell us when you phone that it is the written form (FP10) you need. If you collect from the surgery please tell whoever serves you that it is the prescription form FP10 that you want as these are kept in a different place from dispensed items.
If you are on repeat medication and normally take your prescription to a Chemist, please talk to them about the possibility of 'Repeat Dispensing' (also known as batch prescribing). This can reduce the frequency with which you have to order your repeat prescriptions from us.
NHS guidelines encourage us to supply sufficient of most drugs to last for one month. If you need enough for a longer period, such as when you are going on holiday, tell us so that we can dispense next month's allowance in advance.
Please remember the service described here is for REPEAT medication only. For acute items you will need to see the doctor.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and you will be notified when this is necessary.
Please ensure that you book an appropriate appointment in time to avoid unnecessary delays to further prescriptions.